Watching Out for the Biggest Time Waster in Mobile Content Management
An incredibly important factor that should never be overlooked by any company that has an enterprise mobile strategy is the TCO, or total cost of ownership, associated with each mobile device that is used in the field. The TCO is about much more than the upfront cost of a smartphone, notebook, tablet, or other portable device. It’s also the cost of repairs, upgrades, peripherals (if applicable), and downtime. By estimating a TCO for every device, your company is empowered to make smarter buying decisions when it comes to mobile content management and device deployment.
Device Failure: Your TCO’s Worst Enemy
When it comes to which factor most greatly impacts the total cost associated with any enterprise mobile device, the hands-down winner—or loser, depending on how you look at it—is device failure in the field. This is because the result is three-pronged: according to research by VDC, each device failure brings with it a productivity loss in the field, internal time spent diagnosing or repairing the problem, and time required to redeploy. Between these three factors, each device failure can cause anywhere from 180 to 260 minutes in total downtime.
Rugged Devices: The Solution?
It’s no secret that consumer products aren’t built to last. Between the increasingly slim and sleek hardware designs and planned obsolescence, they are not always ideal long-term mobile content management solutions. Rugged devices, which are designed to take more of a beating from environmental factors, are an alternative with a much-higher upfront cost, but a lower TCO over time. In fact, across every different mobile device type, the total cost over five years is thousands of dollars cheaper for rugged enterprise mobile devices than it is for consumer products. In other words, sometimes the best way to save money long-term is to spend more of it up front.
However, rugged mobile devices have their own flaws. Because of the quick pace of progress, its longevity may result in a rugged mobile device not having the processing power for more current mobile applications. They are also typically not as focused on UX (user experience – i.e. in this context, how quickly a user can become comfortable with smooth operation of the device) as consumer devices. For less environmentally-intensive fields, BYOD policies are still preferred because many employees are more productive when faced with a UX they are already familiar with.
When planning a mobile content management system for your business, you will likely have to weigh the projected cost over several years for each device against its intended use and the conditions it will likely find itself subjected to on a regular basis.