Avoiding Downtime Caused By Device Failure
You scan, swipe, sign and track inventory and progress – all on your rugged or consumer devices. If your devices are not functioning at 100% efficiency, all of your business processes can be slowed down. According to VDC Research it is not uncommon for enterprises to report failure rates in excess of 50%. The performance of your employees is impacted by the devices you enable them with. Using dated and/or unsupported devices in a business are a definite way to incur more errors and costs into your business model. You need a mobile device solution to ensure your devices will be running up to speed with your company:
Lifecycle Management Solution
What is it? Lifecycle management is a full-service solution for the repair, replacement, and servicing of your devices. Lifecycle Management is the key to always ready-to- go, smooth running and consistently updated devices for your convenience.
Servicing: Number one cause of device disruption? Repairs. Field staff are often working within extreme conditions, and tough environments indoor and outdoor. This translates to devices being subject to extended movement, drops, cracked screens and weather damage. Having a service partner that can offer immediate repairs will keep your devices in tip-top shape, and always allow them to be updated to the highest caliber.
Replacement: A huge issue when having devices repaired is the lack of a device during the repair time for the employee. Having a replacement system for repairs will ensure no employee will need to take time off for device loss. Having a servicing partner that offers device replacement is key to no downtime. As you send in the broken device, a functional device is immediately given to you to replace the damaged device, ensuring you always have a backup.
What happens if you don’t have Lifecycle Management?
Device Loss: Breaking a device can be extremely expensive to replace or repair. Having a service desk to immediately repair any issues can save you from losing entire devices and extend a device’s lifespan – ultimately saving thousands of dollars in device loss.
Lagged Service: Dated devices may have issues with loading times, button impairments and lagged screen actions. This will not only slow down an employees everyday tasks, for example scanning multiple boxes at once, but will also cause annoyance for customers when dealing with signature capture. Having your devices constantly monitored and updated will solve these issues.
Day to Day Disruption: You can’t afford to have an employee out of work in the case of a broken device. Having an immediate and consistent backlog of replacement devices will make sure no work days are disrupted by unavoidable repairs.
Save yourself time, money and the hassle of worrying about the cause and effect of broken devices. The lifecycle management solution is the key to always functioning, staying updated and providing cost-efficient mobile devices for your company.