Mobile Tools Such as RFID Readers Can Help Field Workers Deliver on Their Commitments
If you are in a field-service focused business, such as computer repair, electrical work, or even cable and satellite repair, you know that the tools you use to get the job done can often mean the difference between a satisfied customer and a frustrated one; and no, we don’t mean your hammer and nails. In the field, it’s vital to ensure that technicians have the tools to consistently provide customers with fast service and accurate information. Here are just some of the ways in which enterprise mobility can help your workers in the field do just that:
First Impressions Count
Often, field-service workers are the first, if not the only impression that customers get of your company; make sure they’re getting the right one! Equipping your personnel with mobile devices ensures that they are productive and resourceful, even when away from home base. From handhelds with data and voice support, to an RFID reader, mobile tools can increase efficiency and productivity by quite literally placing information at your workers’ fingertips.
Stay on Schedule
Enterprise mobility solutions, including devices equipped with GPS services will ensure that your workers arrive on time and with the correct parts and information (gathered with the help of your RFID reader, of course). Rather than having workers check-in after every job to see where they’re headed next, your dispatchers can push schedule information directly to their devices. This means less costly return trips, more jobs completed every day, and greater client satisfaction.
The ultimate goal of any field worker is to finish the job on the first visit; repeat visits means additional costs, not to mention, client satisfaction is sure to suffer. A field worker empowered by enterprise mobility has access to important information about parts and completion times. Back at the office, inventory accuracy is ensured with the use of tools such as barcode labels, barcode scanners, and RFID readers.
Make the Sale
You may not think of a field worker as a vital part of your sales team, but when equipped with the right tools, they can be! Provide them with instant access to customer and product information collected by barcode scanner or RFID reader, and they can sell products, services, and accessories while on-site, including upgrades and warranties. Enterprise mobility also gives field workers the ability to invoice customers on-site to ensure payment is received as soon as possible. This decreases the likelihood of administrative errors and delays.
Enterprise mobility may be the solution you’ve been looking for to empower your workforce in the field, and take your organization to the next level.