Ottawa, ON (March 23, 2016) – PiiComm, the industry leading provider of wireless and mobile workforce solutions, has extended its services beyond rugged industrial mobile devices and is now providing support for consumer grade devices including laptops, tablets and smartphones.
Recent mobility trends include greater adoption of smartphones and consumer devices being used with Line of Business applications and tools to improve productivity for workers on the move.
With device damage rates of 50% not uncommon, supporting mobile devices often overwhelms traditional help desk resources. A centralized, distributed spares management strategy is key to ensuring mobile users are as productive as they can be. PiiComm has developed a Smartphone Management Services program to pick up where the manufacturer’s warranty leaves off, providing full end-to-end protection for devices.
“The fact remains that devices will always need to be repaired or have diagnostics performed on them. To ensure we can accommodate the changing needs of our clients we have expanded these services towards consumer products and smartphones. This was done in an effort to simplify the mobile device management process and enable businesses to consult a one stop shop for all their mobile management needs.” stated Dean Cook, Chief Operating Officer at PiiComm.
Smartphones and tablets are commonplace in today’s businesses and giving employees the power to be mobile is no longer a luxury, but a necessity. The PiiComm Smartphone Management Services offerings allows clients the flexibility of selecting a feature-rich base package as well as additional “a-la-cart” services to align with the organization’s business needs and objectives.
PiiComm’s dedicated support team, the Mobile Service Desk, supports thousands of devices on a daily basis along with providing lifecycle management and asset tracking for these devices. The Mobile Service Desk acts as the single point of contact for all of a business’s mobile repairs, diagnostics and asset management requirements, providing enhanced reliability mixed with peace of mind solution support.
Founded in 2007, PiiComm is a Managed Mobility Services (MMS) provider that specializes in providing asset tracking and management solutions for business and public sector customers in Healthcare, Government, Transportation & Logistics and other vertical markets. PiiComm’s ITMS (IT Managed Services) portfolio includes Mobile Lifecycle Management which currently tracks and manages tens of thousands of mobile devices for customers across Canada, the largest service of its kind in the country. PiiComm’s clients have complete access to critical information about their assets using an Asset Management and Reporting System developed by PiiComm’s software development group. PiiComm maintains strategic partnerships with the World’s leading hardware manufacturers including Honeywell Scanning & Mobility, Koamtac, Datalogic, Zebra Technologies and more. PiiComm proudly maintains the highest levels of manufacturer training with hundreds of certifications being achieved by our staff.